From "NG-911 Gap Analyses and Next Steps":
"There is little question that Next Generation 9-1-1 (NG9-1-1) will forever change how emergency services are provided in the United States. The capabilities of NG9-1-1 technology will provide the nation’s public safety answering points (PSAPs) and first responders with vitally important information that was inconceivable in an environment dominated by legacy technology. The result will be a dramatic improvement in both lives and property saved, as well as the safety of our nation’s first responders.
However, many challenges will need to be resolved—in the areas of Governance, Funding, Technology, Operations and Education—before NG9-1-1 not only comes to fruition, but more importantly becomes ubiquitous across the U.S. In order to promote more effective and timely NG9-1-1 deployment, the NG9- 1-1 NOW Coalition has analyzed each of the challenges (or “gaps”) to timely deployment, has identified potential strategies to address them, and seeks input from the public safety community, industry, and other affected stakeholders on where to place the highest priorities."