By Carey Goldberg at WBUR
Dispatchers have trouble locating cellphone callers because the technology they use was developed almost 40 years ago and designed for a landline telephone linked to a fixed address, said NENA CEO Brian Fontes. Call centers are working to upgrade to next-generation 9-1-1 technology that accommodates cellphones and texts, but Fontes said making these changes nationwide requires leadership and funding. Some areas are using Wireless Direct as a stopgap measure.